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Service Bystronic factory-trained technicians and expert hotline engineers are committed to providing the very best in customer support.

Field Service Technicians are located strategically throughout North America to provide local on-site service support.

A Regional Service Manager is located within his geographical area of responsibility to maintain close contact with the technicians and to provide exceptional response to your service requests. This high performance team can be reached by telephone or email.

Services include

  • Expert hotline support
  • Preventative maintenance programs
  • On-site resonator rebuilds
  • Machinery moves
  • Training
  • Emergency repair service

When contacting Service it is important to use the Service Hotline first. 
SERVICE HOTLINE: 800-247-3332

Approximately 80% of the problems are resolved over the Hotline. If a Service Technician is needed and we have a good understanding of the problem from the Hotline, the Laser Service Manager will be contacted and the appropriate Service Technician with the correct parts will be dispatched, ensuring your up-time is maximized.

To help us best serve you, please provide us with the following information when requesting assistance:

  • Company name and address
  • Your phone, fax and e-mail
  • Product name and job number
  • Have your parts manual and schematics available for reference
  • A brief description of your issue and corrective measures taken



SERVICE HOTLINE 800-247-3332

Bystronic Services
Service technician repairs cutting head of fiber laser machine
Customer Service Regions


Service Contacts


Hours of operation:  M-F, 8:30 AM - 6:00 PM (Central Time)
NATIONAL SERVICE MANAGER - Andy Burkhart847-214-0444
WEST Region Service Manager: Edson Amorim847-214-0431
LAKES Region Service Manager: Chris Cone847-214-0386
CENTRAL Region Service Manager: Russ Blessin847-214-0420
PRAIRIE Region Service Manager: Trevor Goodell847-214-0384
EAST Region Service Manager: William Carmon 847-214-0482
ATLANTIC Region Service Manager: Ron Swetkis847-214-0383


Hours of operation USA:  M-F, 8:30 am - 6:00 PM (Central Time)
All new installations in the USA are coordinated by Dan Vareka847-214-0385