Team Leader 1st level EMEA Tube Heteren

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell

 This is a single opening that has been posted across multiple locations.

As a Team Leader 1st level EMEA Tube you will be leading teams based in the following regions : North, East and West. You will also act as focal point of contact for Tube customers in assigned regions, partially covering 1st  level hotline.

What drives this department

The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs. Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience.

By assisting our customers in operating their businesses, we enable their prosperity while at the same time empower of our staff. Knowing that our contributions have a positive effect is incredibly satisfying.

What you will be doing

• Coordinate, plan, develop, coach, train, inspire, grow, and lead direct reports.
• Create an atmosphere of trust and build strong relationships within the regional team, the global team, and among the customer base.
• Ensure best in class 1st level support towards the customers.
• Closely collaborate and engage in the intersections, most importantly with the other 1st level team leaders and 2nd level support.
• Install and improve processes, workflows, systems, and tools to ensure high efficiency.
• Know-how management: Foster know-how growth and ensure information availability and accessibility.

Your education & experience

• Technical degree in either mechanical, electrical, or software engineering, preferably electrical.
• Basic economic understanding, preferably an education in business administration.
• Leadership and coaching experience and willingness to grow in these fields.
• Hands-on experience in working with tube machines, preferably as service technician or hotliner.
• Customer contact and problem solving in front of the customer.

What you need to succeed

• Open minded, teachable, and “hungry” to learn and develop.
• Team spirit: "People before personal profit/benefit".
• Technical understanding of the tube technology and machines, both current/new models. Legacy products optional.
• Good perception, strong communication skills as well as empathy and sensitivity dealing with people namely customers, employees, peers, and management.
• Customer centric and solution oriented.
• Willingness to travel within Europe as the business requires, meeting with employees, peers, management, customers, the plant, exhibitions, trainings, etc., roughly 3-4 days per month. 

What’s in it for you

• A dynamic and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.

Interested?

Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.
We look forward to receiving your online application.