Service Team Leader – Press Brake Midlands & Southern England

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell

We are looking for a Service Team Leader to supervise and develop a team of up to 10 Press Brake Service Technicians, with a 50/50 split between leadership responsibilities and hands-on engineering duties.

What drives this department

Our Service team ensures customers experience the highest level of machine availability, productivity, and satisfaction. By combining technical expertise with a customer-first mindset, the team plays a key role in strengthening Bystronic’s reputation as a trusted partner in the sheet metal industry.

What you will be doing

• Lead, mentor, and support a team of field service technicians, fostering a culture of excellence and professionalism.
• Balance team leadership with hands-on engineering duties (approx. 50/50 split).
• Drive service quality improvements and initiatives to enhance customer experience and Net Promoter Score (NPS).
• Engage with stakeholders to assess team performance, identify training needs, and develop technical and soft skills.
• Act as an ambassador for Bystronic, ensuring our values and standards are reflected in every customer interaction.

Your education & experience

• Background in engineering, ideally with experience in CNC machinery, sheet metal, or similar industries.
• Previous experience in a team leader, supervisory, or mentoring role within a technical service environment.
• Strong track record of hands-on service engineering, including installation, maintenance, and troubleshooting.

What you need to succeed

• Technical expertise in mechanical and electrical engineering.
• Strong leadership and coaching skills with the ability to inspire and guide a team.
• Excellent problem-solving abilities and customer focus.
• Effective communication skills across all levels, from technicians to senior stakeholders.
• Ability to balance leadership responsibilities with practical engineering duties.

What else you can bring to the table

• Experience working in an international or matrix organisation.
• Familiarity with lean service processes or continuous improvement initiatives.
• Knowledge of Press Brake machinery and bending technologies.

Your edge

You will stand out if you bring both technical credibility and natural leadership presence, able to command respect from the workshop floor to the customer site.

What’s in it for you

• Opportunity to directly shape and influence the performance of our service delivery.
• Work in a global organisation committed to innovation and sustainability.
• Competitive salary and benefits package.
• Professional development opportunities and clear career pathways.
• Collaborative, supportive environment where people are at the heart of success.

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.

Interested?

Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.
We look forward to receiving your online application