Service Hotliner Cazzago San Martino

Who we are. What we do. 

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond. 

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain. 

In a nutshell 

As a 2nd level Service Hotliner, you will take on the exciting challenge of providing top-notch technical support, focusing on the Tube product line delivered to customers worldwide.

What drives this department 

The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs. Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience. 

By assisting our customers in operating their businesses, we enable their prosperity while at the same time empower of our staff. Knowing that our contributions have a positive effect is incredibly satisfying. 

What you will be doing 

Provide remote support to the 1st level by:

• Identifying and assessing customers’ machine problems/causes.
• Guiding 1st level, making clarifications, and providing background information.
• Improvement feedbacks to 3rd level (R&D, quality, production).

Your education & experience 

• Hands-on experience in technical field working with complex machines, preferably in service environment.
• Technical degree or experience in mechanical, electrical, or software engineering.
• Basic task management and PC skills (CRM, Microsoft 365, Jira).

What you need to succeed 

• Customer Focus: dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Willingness to travel up to 20% worldwide and work from the office in Cazzago San Martino 3 days/week.
• Good level of English.

What’s in it for you

• A dynamic and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technology business, human beings drive real change.