Field Service Technician
CV6 6NY Coventry
Field Service Engineer
Who we are. What we do.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
In a nutshell
Supporting our customer base with Installations, Services and Breakdowns.
What drives this department?
The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs. Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience.
By assisting our customers in operating their businesses, we enable their prosperity while at the same time empower of our staff. Knowing that our contributions have a positive effect is incredibly satisfying.
What you will be doing?
Installation:
- Installing, handing over and commissioning Bystronic machines at customer sites: ready for start- up according the Bystronic requirements
- Assembling electric, pneumatic, and hydraulic installations
- Supporting the installation and operation of machines on fares and exhibitions
Breakdowns:
- Resolving basic trouble-shooting cases, including the diagnosis- and analyses of the case.
Maintenance:
- Maintaining Bystronic machines at customer sites and repairing electrics, pneumatics and hydraulics
Machine Operation:
- Instructing customers on - machine safety - maintenance - operator knowledge at customer locations (giving operator training to the customer)
- Assisting customer with physical activities (such as loading/unloading equipment)
- Giving customer technical advice if required
- Performing CNC/PLC software updates / downgrades and test whether those were successfully.
Other responsibilities:
- Completing and communicating required reports such as:
- Service reports and support request forms
- customer feedback
- Installation documentation in the CRM
- Following and initiating quality improvements per ISO guidelines
- Requesting spare parts from stock and the respective delivery to the customer
- Assisting in the consultation of sales and service offers
- Being responsible for solving and tracking quality complaint
- Any local & additional responsibilities: TBA
Your education & experience
Qualifications:
Technical school, apprenticeship, college, or bachelor’s degree in electrical or mechanical engineering or related field desirable.
Technical Knowledge:
- Ability to maintain and repair electrical, pneumatic and hydraulic drawings /schematics independently.
- Ability to do CNC / PLC updates and downgrades
- Basic understanding and knowledge of CNC/ PLC and drive systems
- Good understanding and knowledge of
- Trouble shooting
- IT/Software: DMS, CRM, LMS & Microsoft Windows, drive systems (axis systems, handling systems), CNC and PLC bus-systems
- Safety Regulations, whereas the employee is able to work in high voltage and high pressure areas.
- Mechanical Engineering
What you need to succeed
Personal & Interpersonal skills:
Communication: Able to communicate and explain situation effectively & clearly.
Acts with courage: Will stand up and be counted. Doesn’t shirk from personal responsibility.
Honesty & trustworthy: Maintaining the standard of honesty, trustworthiness, and integrity all the time.
Interpersonal savviness: Ability to build and maintain solid working relationships with colleagues, superiors, and clients.
Demonstrate empathy: Understands the client’s problems and concerns and displays a motivation to be helpful.
Accommodating to clients: Able to balance client’s and own organization’s needs to make sure that the client is satisfied.
Level -Headedness/Composure: Remains cool under pressure. Stays calm and even tempered when handling crises, stressful situations, continuous change, or unexpected developments.
Works well with supervisor: Responds to coaching; honest and respectful of supervisors.
Dealing with uncertain situations: Able to deal with uncertain or ambiguous situation.
Decides and acts without having the total picture; comfortably handles risk and uncertainty.
Develops technical knowledge: Learning agility, learns new things quickly and can apply the
knowledge on the job.
Follows rules & regulations: Understands and follows rules & regulations.
Staying on task: Spends their time and the time of others on what’s important on an efficient way.
What else you can bring to the table?
Others (special skill & requirements):
- Readiness to travel approximately 100 %
- Have a flexible schedule and work overtime or weekends if required
- Driving license
Value based:
- All interaction with internal/external customers and contacts shall comply with Bystronic values of Openness, Commitment, & Innovation and in accordance with the guidelines of the local legal entity.
Your edge
- Work experience of minimum 2 years maintenance, installation and or service experience desirable.
What’s in it for you
IT: Laptop, iPhone and iPad provided
Equipment: Tools are provided
Vehicle: Company Car/Van
Holiday entitlement: 25 days holiday including bank holidays
Other Benefits:
Pension
Life Insurance
Private Medical Insurance
WeCare (access to counselling etc)
Access to Gym membership, discounted shopping vouchers etc.
Tooth Fairy (access to Online dental advice)
People power our purpose
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.
Interested?
Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks or email our Training Manager Tiffany Negro your CV tiffany.negro@bystronic.com.
We look forward to receiving your application.
Tiffany Negro