Field Service Technician (Northampton, Luton, Milton Keynes) Midlands
Field Service Engineer
Who we are. What we do.
We are Bystronic – a global technology company passionate about shaping the future of industrial manufacturing. We want to work with people who support us in creating new possibilities for connected, sustainable production worldwide.
As a leading partner for sheet metal and material processing solutions, we combine laser cutting technology, press brakes, automation, and software. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
What you will be doing
Installation
- Install, commission, and hand over Bystronic machines at customer sites in line with company requirements
- Assemble electrical, pneumatic, and hydraulic systems
- Support installations at trade fairs and exhibitions
Breakdowns
- Diagnose and resolve faults through effective troubleshooting and root cause analysis
Maintenance
- Carry out planned and reactive maintenance on customer machines
- Repair electrical, pneumatic, and hydraulic systems
Machine Operation & Customer Support
- Deliver operator training covering safety, maintenance, and machine use
- Provide technical advice and on-site support to customers
- Assist with physical tasks such as loading/unloading equipment
- Perform CNC/PLC software updates and validate system performance
Other Responsibilities
- Complete service reports, installation documentation, and customer feedback in CRM systems
- Follow and contribute to quality improvements in line with ISO standards
- Manage spare parts requests and logistics
- Support sales and service teams with technical input
- Track and resolve quality complaints
Your education & experience
- Technical qualification (apprenticeship, college, or degree) in electrical or mechanical engineering or a related field
- Experience in maintenance, installation, or field service (minimum 2 years desirable)
Technical knowledge:
- Ability to read and interpret electrical, pneumatic, and hydraulic schematics
- Working knowledge of CNC/PLC systems and drive systems
- Experience with troubleshooting and diagnostics
- Familiarity with IT systems (CRM, DMS, LMS, Microsoft Windows)
- Understanding of safety regulations, including working with high voltage and pressure systems
What you need to succeed
- Clear and effective communication skills
- Strong sense of ownership and accountability
- High level of integrity and professionalism
- Ability to build relationships with customers and colleagues
- Customer-focused mindset with empathy and problem-solving approach
- Calm and composed under pressure
- Comfortable working in uncertain or changing environments
- Willingness to learn and develop technical expertise
- Ability to prioritise and manage time effectively
- Commitment to following processes and safety standards
What sets you apart
- Proven experience in field service or similar technical environments
- Strong troubleshooting capability across mechanical and electrical systems
- Adaptability and resilience in demanding, customer-facing roles
What’s in it for you
- Salary £37,000 DOE
- Company vehicle (car/van)
- Laptop, iPhone, and iPad
- Tools and equipment provided
- 25 days holiday plus bank holidays
- Pension scheme
- Life insurance
- Private medical insurance
- Access to gym membership and retail discounts
Additional requirements
- Willingness to travel extensively (up to 100%)
- Flexibility to work overtime and weekends when required
- Full UK driving licence
People power our purpose
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting industrial manufacturing and beyond. At Bystronic, our people drive our success. We have built a culture where people are central, guiding decisions that align with our purpose. While we operate in a technology-driven industry, it is our people who create meaningful change.
Life at Bystronic
Explore our careers page to learn more:
https://www.bystronic.com/int/en/career/why-join/employee-stories