Field Service Technician Remote
Who we are. What we do.
We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
In a nutshell
As a Service Technician, you will master customer service skills, independently handle field service support for Bystronic equipment, troubleshoot and repair as well as lead installations and start-ups, offer 1st level technical support, instruct customers on our applications, and foster positive relationships.
What drives this department
The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs. Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience.
What you will be doing
- Installation, handle over and commissioning Bystronic machines at customer sites: ready for start- up according the Bystronic requirements.
- Assemble electric, pneumatic and hydraulic installations.
- Maintain Bystronic machines at customer sites and repairing electrics, pneumatics and hydraulics.
- Perform CNC/PLC software updates / downgrades and tests whether those were successfully on standalone machines.
- Resolves basic trouble-shooting cases, including the diagnosis- and analyses of the case.
- Support the installation and operation of machines on fares and exhibitions
Your education & experience
- Mechanical/Electrical educational background.
- Minimum of 2-3 years of customer service and/or technical service experience.
- Experience in the bending or laser-cutting machinery sector is not just a valuable, it's a key advantage.
What you need to succeed
- Willingness to work flexible hours, including overtime and weekends as needed.
- Approximately 90% domestic travel.
- Fluent Dutch and a good level of English.
- Need to be able to make effective decisions, as well as creatively build effective programs to increase sales and build customer satisfaction based on business needs.
- Adapt at balancing priorities based on repair workload.
- Demonstrated ability to perform well as a self-starter and work well in a team environment.
What’s in it for you
We offer a wide range of responsibilities, development opportunities. We support and develop our employees to enhance their career and develop their skills & knowledge. In return for your efforts & results, we offer an attractive compensation & benefits package.
People power our purpose
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.
Interested?
Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.
We look forward to receiving your online application.