Customer Service Representative (CSR) Rosersberg, Sweden
Who we are. What we do.
We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
In a nutshell
We are looking for a dedicated and service-minded Customer Service Representative (CSR) to be the first point of contact for our customers, ensuring smooth handling of service-related inquiries and support activities.
What drives this department
Our Service team is committed to delivering fast, efficient, and customer-focused solutions, ensuring technical issues are resolved quickly and our customers feel supported at every step.
What you will be doing
- Acting as the Single Point of Contact (SPOC) for customer service incidents
- Accepting and managing incoming incidents
- Communicating with customers, handling cases, and managing potential escalations
- Maintaining and updating customer master data related to service
- Describing technical issues clearly for resolution by hotliners or technicians
- Dispatching and scheduling Field Service Technicians
- Managing contract requests and liaising with the Back Office Administrator
- Monitoring incident management processes to ensure timely resolution
Your education & experience
- Previous experience in customer support
- Proficient in MS Office
- Experience with Salesforce and SAP is a merit
What you need to succeed
- Fluent in Swedish and English
- Strong interpersonal and communication skills
- Customer-oriented mindset with a diplomatic approach
- Ability to explain situations clearly and effectively
- Adaptable, flexible, and comfortable with multitasking
- Driver’s licence and willingness to travel 5–10 days per year
What else you can bring to the table
- Knowledge of Russian (advantage for Baltic business interactions)
Your edge
Experience coordinating technical field service teams or working in a service-focused international organisation
People power our purpose
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.
Interested?
Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.
We look forward to receiving your online application