Customer Service Representative Les Ulis

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

What you will be doing

Customer Support:

• Act as a 1st level support for customers contacting the Hotline.
• Build effective relationships with customers and displays a supportive attitude at all times.
• Deliver customer service, tracks incidents and notifies customers of relevant deviations from the plan.
• Contact customers to manage cases and possible escalations or informing them of progress.

Incident Management:

• Manage all activities in CRM system, providing accurate and detailed information to ensure effective case handling.
• Dispatch and coordinates local personnel to support case activities, as required.

Spare Parts:

• Act as a first touchpoint for spare parts regarding logistics and timing with the spare parts department.
• Help ensure parts are ordered and distributed at the earliest opportunity.
• Follow up on spare parts delivery times to ensure technicians can be scheduled effectively and forwards order requests to the spare parts administrator.
• Confirm delivery times for parts being delivered with customers.
• Understand spare part deliveries and time dispatched from warehouse.

Planning & Scheduling:

• Plan and schedule field service technicians within their region based on case requirements and customer needs.
• Coordinate three types of interventions: preventive maintenance, corrective maintenance, and installations.
• Ensure optimal allocation of resources to meet service commitments and minimize response times.
• Communicate schedules and updates to technicians and customers to ensure transparency and efficient case handling.

Your education & experience

• 3–5 years of experience in customer support, ideally within industrial or manufacturing environments.
• Technical school or an engineering degree in a relevant field.
• Experience in managing spare parts processes.

What you need to succeed

• Very good command of English.
• Proficiency in SAP and Salesforce, or other relevant CRM systems.
• Availability to work from the office in Les Ulis.
• Ability to balance customer needs with organizational priorities to ensure a high level of customer satisfaction.

What’s in it for you

• A high level of trust and autonomy, with the opportunity to take ownership and shape your work.
• Exposure to international and cross-functional projects, working alongside a committed, high-performing team with a strong feedback culture.
• A fast-growing, innovative, and international environment with a positive and open company culture.

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.

Life at Bystronic

Explore our careers page to learn more about how we work:

https://www.bystronic.com/int/en/career/why-join/employee-stories