2nd Level Support Engineer – Laser Automation USA
Who we are. What we do.
We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
In a nutshell
The 2nd Level Support Engineer will be the main point of contact for Bystronic subsidiaries when it comes to technical issues and escalation cases that cannot be resolved at the local level.
What drives this department
The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs. Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience.
By assisting our customers in operating their businesses, we enable their prosperity while at the same time empower of our staff. Knowing that our contributions have a positive effect is incredibly satisfying.
What you will be doing
- Lead and promote the Bystronic culture, mindset and values.
- Provide support to the local 1st level, Market Region and customers in all Bystronic products and solutions.
- Provide support/cover for the relevant Competence Center 2nd level.
- Handle communication for technical issues between the local Bystronic organization and the relevant Competence Center.
- Manage and cooperate with local Bystronic Service organizations.
- Manage heavy technical tasks together with the local service team.
- Manage/execute a wide variety of support issues, including on-site customer visits for complex cases.
- Coordinate with the relevant Competence Center interventions of specialists when required and collaborate with colleagues worldwide.
- Take an active role in the roll out of the World Class Services Projects.
- Provide solutions to improve and enhance Bystronic products.
- Diagnose and adjust parameters of CNC/PLC systems and handle different technologies on a regular basis.
- Train and mentor employees in technical and soft skills.
Your education & experience
- Technical school (or equivalent) required; bachelor’s degree in electrical or mechanical engineering is an advantage.
- Minimum 3 years of experience in a technical field and service role.
- Proven track record in a similar industrial environment.
What you need to succeed
- Strong technical expertise in mechanical and electrical engineering.
- Ability to diagnose, adjust and update systems (CNC/PLC, bus-systems, servo and drive systems).
- Excellent communication and interpersonal skills to simplify complex technical issues.
- Problem-solving mindset with flexibility and composure under pressure.
- Ability to train, mentor, and support teams globally.
- Knowledge of IT/Software: DMS, CRM, LMS, SAP, SQL, OPC-UA, networking, Microsoft Windows.
- Safety awareness in high voltage and high pressurized systems.
- Ability to travel 80-90% across the US.
What’s in it for you
- PTO
- Benefits (Medical, Dental, Vision, STD LTD)
- Life Insurance
- Paid Holidays
- 401k with 100% match up to 5%
People power our purpose
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.
Interested?
Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.
We look forward to receiving your online application.