Field Service Technician - South Korea Incheon, South Korea
WHO WE ARE. WHAT WE DO.
The Bystronic Group is a worldwide leader for cutting and bending systems. All over the world our customers appreciate the great effort of our 2.800 employees. We develop our assortment continuously and therefore create unique value for our clients. Our success is built on constant innovation and people who strive for excellence. Bystronic – that means Best choice for our customers and our employees. Are you ready to start the adventure?
The company headquarters are located in Niederönz (Switzerland). Additional development and production locations are located in Germany (Gotha), and in China (Tianjin and Shenzhen). Bystronic is actively represented by its sales and service subsidiaries in more than 30 countries and has agents in numerous other countries.
We are currently looking for a Field Service Technician to be based in Incheon(Songdo).
In a Nutshell
As a field service technician, you will provide installation of Bystronic equipment, customer training, basic repair and maintenance.
What drives this department
The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs. Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience.
By assisting our customers in operating their businesses, we enable their prosperity while at the same time empower of our staff. Knowing that our contributions have a positive effect is incredibly satisfying.
What you will be doing
- Assemble and install Bystronic equipment
- Installation start-ups and commissioning of equipment
- Demonstrate a strong knowledge of customer service skills
- Instruct customers on application, machine operation, and maintenance and safety at customer location.
- Trouble shot and repair of Bystronic equipment with assistance.
- Complete installation feedback reports in a timely manner
- Conduct product demonstrations
- Maintain a neat and orderly work area
- Follow all safety requirements / guidelines while in Bystronic’s facility and at customer facilities
- Complete and participate in online courses
- Learn where reference documentation is and how to navigate through it
- Complete legible service reports and expense on time
Your education & experience
- Minimum of + 5 Years technical Service Experience; mechanical, electrical, pneumatic, and/or software engineering.
- Hands-on experience in working with machines, preferably as service technician
What you need to succeed
- Open minded, teachable, and “hungry” to learn and develop
- Team spirit; “people before personal profit / benefit”
- Technical understanding of our equipment.
- Good perception, strong communication skills as well as empathy and sensitivity dealing with people namely customers, employees, peers, and management.
- Customer Centric and Solution Oriented
What’s in it for you
- A dynamic and inclusive work environment
- Opportunities for professional growth and development
- Competitive compensation and benefits package
People power our purpose
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose. As much as we are in a technology business, human beings drive real change
Interested?
Does this versatile challenge appeal to you? Then we look forward to getting know you. You can submit your application on our platform with just a few clicks.