Field Service Technician – Automation Italy / worldwide

Who we are. What we do.

We are Bystronic – a global technology company passionate about shaping the future of industrial manufacturing. We want to work with people who support us in creating new possibilities for connected sustainable production worldwide.
As a leading partner for solutions for sheet metal and material processing, we combine laser cutting technology, press brakes, automation, and software with innovative laser applications for new materials and processes.

What you will be doing

Technical area:

• Install, start up and commission automated production lines, integrated cells and complex automation systems.
• Support customers during ramp-up and production start-up, ensuring a smooth system handover.
• Provide advanced technical support on-site and remotely.
• Diagnose and resolve complex electrical, electronic, software, pneumatic and mechanical issues.
• Perform diagnostics, parameterization and optimization using dedicated tools and industrial software.
• Work with drives and frequency inverters and verify interfaces between machines, production software and management systems.
• Carry out software updates, downgrades and modifications in live production environments.
• Perform retrofits and technological upgrades to improve system reliability, productivity and safety.
• Manage technical escalations from branch offices and 1st Level Technicians.
• Collaborate with Engineering, Technical Support, R&D and Product Management on non-standard technical issues.

Customer interactions:

• Act as a trusted technical contact throughout installation, ramp-up and production.
• Train customer operators and maintenance teams on system operation, troubleshooting and safety.
• Identify opportunities for upgrades, modernization and performance improvements.
• Provide practical recommendations tailored to the customer’s production environment.

Internal collaboration and learning:

• Support the technical development of 1st Level Field Service Technicians and share best practices across the organization.
• Prepare clear service reports, work instructions and installation documentation.
• Keep CRM, ticketing systems and technical records accurate and up to date.
• Collect customer feedback and contribute to continuous improvements in products and service processes.

Your education & experience

• Technical diploma or degree in Industrial Automation, Electronics, Electrical Engineering, Mechatronics or a related field.
• At least 3 years of experience in field service, commissioning, maintenance or industrial automation.
• Hands-on experience independently installing, commissioning and troubleshooting industrial machinery or automated systems at customer sites.
• Ability to read electrical schematics, mechanical drawings, system layouts and technical documentation.
• Good understanding of industrial pneumatics, electromechanical systems, drives and frequency inverters.
• Experience working in international environments is an advantage.

What you need to succeed

• Strong analytical and troubleshooting skills, with the confidence to make decisions in complex technical situations.
• A practical, hands-on approach and the ability to work independently at customer sites.
• Strong customer and service orientation, combined with accountability and a collaborative mindset.
• Fluent Italian and professional written and spoken English; additional languages are an advantage.
• Good knowledge of Windows operating systems and Microsoft Office applications.
• Availability for national and international travel exceeding 90% of working time, including overseas assignments lasting up to two consecutive months.
• Valid Category B driving licence.

What’s in it for you

• A dynamic and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefit package.

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting industrial manufacturing and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose. As much as we are in a technology business, human beings drive real change.