Field Service Engineer – European Installations (Laser Cutting & Bending Technology) UK & Europe

Who we are. What we do.

We are Bystronic – a global technology company passionate about shaping the future of industrial manufacturing. We want to work with people who support us in creating new possibilities for connected sustainable production worldwide.
As a leading partner for solutions for sheet metal and material processing, we combine laser cutting technology, press brakes, automation, and software with innovative laser applications for new materials and processes.

What you will be doing

Due to continued growth, we are looking for an experienced Field Service Technician to join our UK team. Based in the UK, you will support customer installations across Europe, working with the latest laser cutting, bending, automation, and manufacturing technologies.

This is an exciting opportunity for a technically skilled engineer who enjoys working internationally, solving complex challenges, and supporting customers to maximise the performance of their Bystronic equipment.

All installation projects are planned and coordinated by our European Installation Team based in Poland, ensuring you have clear schedules, support, and collaboration across the region.

Your responsibilities will include:

Installation & Commissioning

• Install, commission, and hand over Bystronic machines and solutions at customer sites, ensuring equipment is ready for production in line with Bystronic standards
• Complete installation activities across laser cutting, bending, automation, and related solutions
• Perform machine updates, modifications, and retrofits
• Support customer ramp-up and production start-up activities
• Support installations at trade fairs and exhibitions where required

Technical Support & Troubleshooting

• Diagnose and resolve complex technical issues using appropriate diagnostic tools and systems
• Perform CNC/PLC updates, downgrades, configuration, and testing
• Set up CNC/PLC systems and operating applications, including bending applications and robot programs
• Carry out maintenance activities and technical improvements
• Support complex troubleshooting, modifications, and customer requirements

Customer Support

• Train customers on machine operation, safety, maintenance, and best practices
• Provide technical advice and support to customers during installation and production ramp-up
• Support customers with technical challenges and quality-related issues
• Build strong relationships with customers, acting as a trusted technical partner

Internal Collaboration

• Complete service reports, installation documentation, customer feedback, and support requests through CRM systems
• Follow and support quality improvements in line with ISO standards
• Request spare parts and support efficient delivery to customer sites
• Support sales and service teams with technical expertise
• Share knowledge and mentor colleagues where appropriate

Your education & experience

• Technical qualification, apprenticeship, college, or bachelor’s degree in electrical, mechanical engineering, automation, or a related field
• Minimum 3 years’ experience in maintenance, installation, commissioning, or field service engineering
• Experience working with complex industrial machinery, automation, CNC, or PLC-controlled systems
• Experience within manufacturing, engineering, or capital equipment environments

What you need to succeed

• Strong electrical and mechanical troubleshooting skills
• Experience commissioning and supporting complex technical equipment
• Ability to diagnose CNC/PLC systems and make technical adjustments
• Customer-focused approach with strong communication skills
• Ability to work independently while collaborating with international teams
• Comfortable working away from home and travelling extensively across Europe
• Ability to remain calm and solution-focused when working under pressure
• Strong ownership and accountability for customer outcomes
• Willingness and ability to continuously develop technical knowledge

What sets you apart

• Experience working with laser cutting, press brakes, automation, or industrial robotics
• Previous field service experience supporting customers internationally
• Experience delivering customer training and technical coaching
• Experience mentoring junior engineers or sharing technical knowledge
• Experience with CAD/CAM applications or manufacturing software

What’s in it for you

• UK-based role with international exposure across Europe
• Opportunity to work on the latest Bystronic technology and advanced manufacturing solutions
• Structured installation planning and support from our European Installation Team based in Poland
• Clear career development opportunities within a global technology organisation
• Company vehicle
• Laptop, iPhone, and iPad provided
• Tools and equipment provided
• 25 days holiday plus bank holidays
• Pension scheme
• Life insurance
• Private medical insurance

Travel requirements:

• Extensive European travel required (typically >50%)
• During installation projects, you may be required to stay away from home for extended periods, typically up to 3 weeks at a time

Deadline: Friday 14th August

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting industrial manufacturing and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose. As much as we are in a technology business, human beings drive real change.