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ByCare service packages Tailor-made service packages for your machines

In today’s dynamic world, every customer has unique demands, and every system requires tailored maintenance. The challenge lies in addressing these diverse needs efficiently and effectively.

Introducing ByCare Service Packages – your comprehensive solution to maintenance diversity:

  • Tailored Flexibility: Choose from individual modules to match specific requirements.
  • All-Round Carefree Package: Opt for complete peace of mind with our inclusive offering.

With ByCare, rest assured that every need is not just met, but anticipated and catered for. Embrace the simplicity of personalized care in the complexity of maintenance diversity.

Your advantages with ByCare Optimal support for machines and employees

Longer service life

and higher resale value of your machines due to ongoing maintenance

Increased operational accuracy

due to perfectly trained employees

Reduced costs

due to increased machine uptime

Fastest possible troubleshooting

by our experienced service technicians

Completely transparent costs

due to a fixed amount per year

Connect with Bystronic for your perfect service package.

Overview: service packages Optimal support for machines and employees

Standard Care

  • Limited warranty on a new machine
  • Remote services
  • PriorityPlus
  • 360° Customer Advisor
  • Maintenance labour flat rate
  • Discount on recommended parts
  • Fiber Warranty Premium

Recommended Care

  • Limited warranty on a new machine
  • Remote services
  • PriorityPlus
  • 360° Customer Advisor
  • Maintenance labour flat rate
  • Discount on recommended parts
  • Fiber Warranty Premium
  • Full warranty with new machine
  • Discount on maintenance parts

Advanced Care

  • Limited warranty on a new machine
  • Remote services
  • PriorityPlus
  • 360° Customer Advisor
  • Maintenance labour flat rate
  • Discount on recommended parts
  • Fiber Warranty Premium
  • Full warranty with new machine
  • Discount on maintenance parts
  • Maintenance parts
  • ByAcademy Training

Premium Care

  • Limited warranty on a new machine
  • Remote services
  • PriorityPlus
  • 360° Customer Advisor
  • Maintenance labour flat rate
  • Discount on recommended parts
  • Fiber Warranty Premium
  • Full warranty with new machine
  • Discount on maintenance parts
  • Maintenance parts
  • ByAcademy Training
  • Unlimited service calls (breakdown)
  • Unlimited spare parts (breakdown)
  • Expert hotline access
  • Expert technician access
  • Extended maintenance checklist
  • EliteCare Experience

Your Bystronic contact will help you find the right service package you need

How does ByCare work?

Featured highlights

A man wearing glasses inspects a tiny item, focusing on after-sales service and support.

Original parts and service

Bystronic’s original spare parts kits ensure system longevity and performance. Expert-selected consumables match your system perfectly, while decentralized logistics and a 24/7 web shop offer convenience and swift delivery, avoiding the higher costs of unofficial parts.

preventice maintenance and proactive advice from the expert

360° Customer Advisor

Onsite expert analysis of production planning strengths and risks, inspecting critical machine components, ensuring proper maintenance, qualified operation, and assessing downtime potential.

customer training

Customer Training

Certified training courses combine theory and practice for safe, efficient machine use. Conducted onsite with modern equipment or at our centers, they’re designed to quickly achieve desired quality standards.

In detail Our ByCare service package modules

  • What are "limited warranty and full warranty on a new machine"?
  • What are "remote services"?
  • What is the "360° Customer Advisor"?
  • What is the "maintenance labour flat rate"?
  • What does "possible extension of machine warranty" mean?
  • What is the "Fiber Warranty Premium"?
  • What exactly is the "discount on maintenance parts"?
  • What is meant by "flat rate for maintenance parts"?
  • What is the "Service Level Agreement (SLA)"?
  • What is the "ByAcademy Training"?

For more detailed information on the warranty conditions, please contact a Bystronic service consultant.

With our remote service packages, we are there for you even before we are needed on site. Our remote services include:

  • "Hotline Support": consulting via team viewer and subsequent remote maintenance by accessing the system
  • "Remote Support": remote support via TeamViewer (also applies to future online support tools such as MS Teams)
  • "Self Help": all the tools and support solutions that enable our customers to troubleshoot themselves.

These services are only available during local business hours.

This is the free preventive condition inspection by our experienced professionals.

The "health test" includes testing of various components and analysis of your employees' handling of the machine.

This enables us to draw your attention to potential risks. In addition, we can show you how to further increase your productivity and quality. At the same time, we guarantee that your Bystronic machine operates efficiently and safely. Bystronic generates real added value with every on-site visit.

Servicing work is necessary to keep the machine running "smoothly". With our all-inclusive service package, you can rely on the fixed price without additional costs. This includes the working time of our service staff plus travel.

When purchasing a new machine, Bystronic offers the customer the opportunity to extend the warranty beyond 12 months. The aim is to ensure that the machine operates continuously at peak performance. The warranty extensionis only available with the initial purchase of a machine and only in conjunction with a Recommended or higher Care Package.

Bystronic offers a warranty of up to 5 years on all fiber laser sources. This enables our customers to benefit from even greater safety in fiber laser cutting.

We offer our customers a discount on certain maintenance parts installed during pre-scheduled servicing appointments. The actual discount depends on the service package selected, starting with Recommended Care.

If you want to protect from unexpected expenses during servicing work, then choose this service package. You will receive all necessary preventive parts at the agreed fixed price.

Bystronic offers two SLA levels, depending on the selected service package and the rules and laws of your country (response time 24 or 48 hours).

Our SLA stands for the best support we can offer. In case of malfunctions, we will be on site within the agreed period and take care of your problem. This makes you our VIP customer.

We offer on-site online training. You may choose from our training portfolio. Up to 24 hours of training are included in the price of your service package. With this offer, we give our customers and their employees the opportunity to expand their expertise and flexibility. So you can quickly fix minor problems yourself. 

What are "limited warranty and full warranty on a new machine"?

For more detailed information on the warranty conditions, please contact a Bystronic service consultant.

What are "remote services"?

With our remote service packages, we are there for you even before we are needed on site. Our remote services include:

  • "Hotline Support": consulting via team viewer and subsequent remote maintenance by accessing the system
  • "Remote Support": remote support via TeamViewer (also applies to future online support tools such as MS Teams)
  • "Self Help": all the tools and support solutions that enable our customers to troubleshoot themselves.

These services are only available during local business hours.

What is the "360° Customer Advisor"?

This is the free preventive condition inspection by our experienced professionals.

The "health test" includes testing of various components and analysis of your employees' handling of the machine.

This enables us to draw your attention to potential risks. In addition, we can show you how to further increase your productivity and quality. At the same time, we guarantee that your Bystronic machine operates efficiently and safely. Bystronic generates real added value with every on-site visit.

What is the "maintenance labour flat rate"?

Servicing work is necessary to keep the machine running "smoothly". With our all-inclusive service package, you can rely on the fixed price without additional costs. This includes the working time of our service staff plus travel.

What does "possible extension of machine warranty" mean?

When purchasing a new machine, Bystronic offers the customer the opportunity to extend the warranty beyond 12 months. The aim is to ensure that the machine operates continuously at peak performance. The warranty extensionis only available with the initial purchase of a machine and only in conjunction with a Recommended or higher Care Package.

What is the "Fiber Warranty Premium"?

Bystronic offers a warranty of up to 5 years on all fiber laser sources. This enables our customers to benefit from even greater safety in fiber laser cutting.

What exactly is the "discount on maintenance parts"?

We offer our customers a discount on certain maintenance parts installed during pre-scheduled servicing appointments. The actual discount depends on the service package selected, starting with Recommended Care.

What is meant by "flat rate for maintenance parts"?

If you want to protect from unexpected expenses during servicing work, then choose this service package. You will receive all necessary preventive parts at the agreed fixed price.

What is the "Service Level Agreement (SLA)"?

Bystronic offers two SLA levels, depending on the selected service package and the rules and laws of your country (response time 24 or 48 hours).

Our SLA stands for the best support we can offer. In case of malfunctions, we will be on site within the agreed period and take care of your problem. This makes you our VIP customer.

What is the "ByAcademy Training"?

We offer on-site online training. You may choose from our training portfolio. Up to 24 hours of training are included in the price of your service package. With this offer, we give our customers and their employees the opportunity to expand their expertise and flexibility. So you can quickly fix minor problems yourself.