Bystronic Career: Job posting Customer Service

Technical Instructor
Cazzago San Martino / hybrid

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell

The Technical Instructor is responsible for the development and delivery of technical training and assessment for Bystronic products (hardware and software) and services. The position holder will use their professional and didactic skills to present complex technical content in a comprehensible and target group-oriented manner.

The role will report directly to the Head of Training Cutting Cells and will be part of a global team responsible for the development of training policies and execution of training initiatives across all Competence training Centres and Regions.

What drives this department

Our Training Department thrives on empowering our team with top-notch skills and knowledge of our products and solutions. We are committed to fostering a culture of continuous learning and innovation, ensuring that our technicians remain at the forefront of industry advancements.

What you will be doing

Training Delivery:

  • Conducting web and face-to-face training courses for our customers and service technicians on our systems, their components, software, and additional options;
  • Assess student performance against learning objectives to determine if they meet criteria to pass courses, including production of assessment notes for participants and management.

 

Training Development:

  • Design of blended-learning oriented education and training courses;
  • Creation and maintenance of training materials and videos;
  • Sub-project management of development and training projects.

 

Training Documentation:

  • Assist in writing training documentation based on information from development and service, as well as own research;
  • Create and maintain technical documents throughout the documentation lifecycle (such as in-stallation instructions). 

 

Employee Experience:

  • Supports the Global Training strategy to ensure that users are at the centre in terms of content development, scheduling, communication, delivery and feedback;
  • Applies a continuous improvement mind set to make things better for learners;
  • Ensure that Bystronic values and vision of "Employer of Choice" are consistently communicated and followed throughout all L&D processes, programs and initiatives. 

 

Knowledge Retention and Recognition:

  • Supports global Head of Training and team initiatives to develop, deliver and monitor impact of continuous learning methodology to improve knowledge retention (micro learning, refreshers, job aids, etc.).
  • Supports Global Training initiatives to recognise, promote and incentivise learning with Service BU.

Your education & experience

  • Solid technical knowledge, passionate about teaching with strong presentation skills.
  • Proficient in English
  • Open to 10-50% travel
  • Experience in training, technical documentation, and global team collaboration
  • Previous work experience in the machine industry advantageous

What you need to succeed

  • Strong team player with a commitment to shared goals and service excellence.
  • Proactive, independent worker with a knack for training and program delivery.
  • Excellent collaborator with cross-cultural communication skills and solid judgment.
  • Adaptable to change, adept at managing multiple global stakeholders.
  • Fosters an environment of knowledge sharing and continuous improvement.
  • Solution-oriented, excels under pressure with top-notch communication skills.

What’s in it for you

  • Exciting national and international projects
  • Wide range of responsibilities, development opportunities, and impact on daily activities
  • Transparent, dynamic and agile environment
  • Fantastic work atmosphere
  • Smart Working option, offering flexibility in work arrangements
  • Supplementary healthcare fund

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.

Interested?

Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.

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