Field Service Engineer - SW England SW England
Who we are. What we do.
We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
In a nutshell
You will support our customers by installing, servicing, and troubleshooting Bystronic machines, ensuring reliable performance and outstanding customer satisfaction.
What drives this department
The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and apply cutting-edge solutions to meet their needs. Our dedicated team enables customers to operate their businesses efficiently, while empowering our employees to deliver excellence. Knowing our work makes a real impact is incredibly rewarding.
What you will be doing
Installation
- Install, commission, and hand over Bystronic machines at customer sites in line with Bystronic requirements.
- Assemble electrical, pneumatic, and hydraulic installations.
- Support the installation and operation of machines at trade fairs and exhibitions.
Breakdowns
- Diagnose and resolve troubleshooting cases, including root-cause analysis.
Maintenance
- Carry out maintenance and repairs on Bystronic machines (electrical, pneumatic, hydraulic systems).
Machine Operation Support
- Instruct customers on safety, maintenance, and operator knowledge.
- Provide operator training at customer sites.
- Assist customers with equipment handling (loading/unloading).
- Provide technical advice as needed.
- Perform CNC/PLC software updates and downgrades, verifying successful operation.
Other Responsibilities
- Complete and communicate required reports (service reports, feedback, CRM documentation).
- Request spare parts and oversee delivery to customers.
- Contribute to quality improvements in line with ISO standards.
- Support consultation on sales and service offers.
- Take ownership of quality complaints, resolving and tracking progress.
Your education & experience
- Technical school, apprenticeship, college, or bachelor’s degree in electrical/mechanical engineering (or related field).
- Ability to maintain and repair using electrical, pneumatic, and hydraulic schematics.
- Experience with CNC/PLC systems, including updates and troubleshooting.
- Solid understanding of axis, handling, and drive systems.
- Familiarity with IT/software systems: DMS, CRM, LMS, Microsoft Windows.
- Safety knowledge and confidence working in high-voltage and high-pressure environments.
- Mechanical engineering expertise desirable.
What you need to succeed
- Strong technical knowledge in maintenance, installation, and service engineering.
- Clear and effective communication skills.
- Personal accountability and integrity.
- Ability to build strong relationships with colleagues and customers.
- Empathy and customer focus, balancing client and organisational needs.
- Composure under pressure and in uncertain situations.
- Learning agility with the ability to quickly apply new knowledge.
- Respect for rules, regulations, and safety standards.
What else you can bring to the table
- Readiness to travel extensively (up to 100%).
- Flexibility to work overtime or weekends when required.
- Valid driving licence.
- Familiarity with continuous improvement processes.
Your edge
- Minimum 2 years’ experience in maintenance, installation, or service of complex machinery.
- A proven track record of troubleshooting in high-pressure environments.
What’s in it for you
IT: Laptop, iPhone and iPad provided
Equipment: Tools are provided
Vehicle: Company Car/Van
Holiday entitlement: 25 days holiday plus bank holidays
Other Benefits:
Pension
Life Insurance
Private Medical Insurance
WeCare (access to counselling etc)
Access to Gym membership, discounted shopping vouchers etc.
Tooth Fairy (access to Online dental advice)
People power our purpose
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.
Interested?
Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.
We look forward to receiving your online application